Privacy Policy
Nattukaka.com respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, and protect information when you visit our website or place an order.
1 Information We Collect
Depending on how you use our website, we may collect:
- Name
- Mobile number
- WhatsApp contact details
- Email address
- Billing and delivery address
- Order and payment-related information
- Customer support communications
- Website usage and technical information
2 How We Use Your Information
We may use information to:
- Process and fulfil orders
- Arrange delivery and order tracking
- Communicate about orders and support requests
- Process eligible cancellations, returns, and refunds
- Improve website functionality and customer experience
- Send promotional communications where legally permitted and appropriately consented to
3 Payment Information
Online payments may be processed by third-party payment service providers. Payment information is handled according to the relevant provider's systems and policies. We do not store complete card details on our own website.
4 Sharing Information
We may share necessary information with service providers such as shipping partners, payment processors, technology providers, and customer support providers to fulfil legitimate business purposes. We do not sell personal information as a business practice.
5 Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, improve performance, and understand website usage. The specific technologies used will depend on the website configuration. Where required, we will provide appropriate notices and obtain consent.
6 Marketing Communications
We may send promotional communications where permitted and where appropriate consent has been obtained. Customers may request to stop receiving marketing messages at any time.
7 Data Security
We take reasonable steps to protect personal information against unauthorised access, misuse, alteration, or disclosure. No online system can guarantee absolute security.
8 Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, legal compliance, dispute resolution, and business records.
9 Your Privacy Rights
Depending on applicable law, you may have rights relating to access, correction, withdrawal of consent, deletion, or other handling of your personal information. Contact us to make a privacy-related request.
10 Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
11 Policy Updates
We may update this Privacy Policy when our business, technology, or legal obligations change. Updated versions will be published on this page.
12 Contact Us
For privacy questions or requests: