Cancellation & Returns Policy

1 Order Cancellation

Customers may request cancellation before the order is dispatched. To request a cancellation, contact our customer support team with your order number as soon as possible. Cancellation is subject to the order status and applicable legal requirements.

2 Return Window

Eligible products may be requested for return within 7 days of delivery, subject to the conditions below and any applicable product-specific exclusions.

3 Return Eligibility

A product may be eligible for return when:

• It is unused and in its original condition, where applicable.
• It is received damaged or defective.
• The product received differs from the product ordered.
• The request is submitted within the applicable return window (7 days).

Certain products may be subject to special hygiene, safety, or product-specific restrictions. Any applicable exclusions will be disclosed before purchase or in the relevant product listing.

4 Damaged or Defective Products

Please contact us promptly after delivery if your product is damaged or defective. Share your order number and supporting photographs or videos where requested. We will review the claim and, where eligible, offer a replacement or refund in accordance with the circumstances and applicable law.

5 Exchange Policy

We generally do not offer standard product exchanges. Eligible damaged or defective items may qualify for replacement.

6 Return Request Process

1. Contact support through WhatsApp or email.
2. Provide your order number and reason for return.
3. Share requested product photographs or other evidence.
4. Wait for return instructions and eligibility confirmation.
5. Follow the provided return or pickup instructions.

7 Return Shipping Charges

Return shipping arrangements depend on the reason for return and applicable policy. For eligible damaged, defective, or incorrect products, we will provide the appropriate resolution in accordance with applicable law.

8 Refunds

Approved refunds are targeted for processing within 7–10 business days after approval, subject to the payment method and payment provider processing times.

• Online payments: Refunds may be processed through the original payment method.
• COD orders: Refunds may be arranged through an eligible bank account or UPI transfer after verification.

9 Non-Returnable Items

Product-specific exclusions may apply, including items where return restrictions are necessary for hygiene, safety, or other lawful reasons. Any exclusions will be communicated in the applicable product listing or before purchase.

10 Contact Us

For return and cancellation requests, contact our support squad: